Shipping Information and Charges:
Choose from the options below for quick access:Shipping Charges
Our Guarantee
Product Warranty
Product Returns
Canadian Orders
Privacy Notice
Protected Home can fulfill orders on-line for shipment within the United States, (including Alaska & Hawaii) and its territories and possessions (including Puerto Rico, Guam, and the U.S. Virgin Islands).
Please call 800-880-6000 to place your order if you are from or shipping to a location other than one of those mentioned above. If you are from Canada, please see below for an authorized list of Canadian resellers.
Protected Home ships all orders via United Parcel Service or US Postal Service, depending upon the ship to location. During the “check-out” procedure, you may choose one of two shipping options:
UPS Next Day Air
Shipping and handling costs are based on your total order amount, prior to adding taxes or shipping charges. The following table shows approximate shipping and handling charges for various order totals. To ship via a method other than those offered, you must call customer service at 800-880-6000.
Approximate Shipping Charges
| Total Order Amt. | UPS Ground | UPS Premium Next Day Air |
| Less than/= $25.00 | $12.00 | $57.00 |
| $25.01 to $100.00 | $20.00 | $65.00 |
| $100.01 to $200.00 | $20.00 | $65.00 |
| $200.01 to $400.00 | $20.00 | $65.00 |
| $400.01 to $500.00 | $20.00 | $65.00 |
| $500.01 to $750.00 | $20.00 | $65.00 |
| $750.01 to $1,000.00 | $20.00 | $65.00 |
| $1000.01 to $2,500.00 | $20.00 | $65.00 |
| Over $2,500.00 | Call for rates | |
Orders shipped to Alaska, Hawaii and any US Territory or Possession is shipped via US Postal Service or UPS Next Day Air only.
Shipments within the State of Minnesota are charged 6.50% sales tax. Orders that have a bill to address within Minnesota, but a ship to address out of Minnesota are not subject to this tax.
Please allow 24 to 36 hours for order processing. You will receive an Order Confirmation via email indicating an order number that you should reference when you initially place your order, plus a Shipping Verification email once your order is processed by Protected Home.
All orders are shipped the same day if received and processed before 2pm, Central Time, Monday through Friday. All other orders are generally shipped the next business day if all items are in stock.
The map below shows Guaranteed UPS Ground Delivery Dates from our factory in Minneapolis, Minnesota, USA.
Our 110% Satisfaction Guarantee
We are so confident you will be satisfied with your purchase from our web site, that we guarantee your complete satisfaction with a 90 day, 110% money back guarantee.
If, within 90 days of purchase, you are not 100% satisfied with your on-line purchase, we will refund 100% of your purchase price plus 10% for your time and shipping costs - NO QUESTIONS ASKED!
This guarantee applies ONLY TO ON-LINE ORDERS PLACED ON www.protectedhome.com.
Product must be returned within 90 days from date of purchase. Guarantee applies only to products purchased directly from www.protectedhome.com. Proof of purchase is required before credit is issued. Product must be returned in new condition with all components, packaging and manuals included. Damaged product or returns with missing components will void the guarantee. Customer is responsible for any shipping or handling charges incurred to return the product and must secure a Returned Goods Authorization number from customer service by calling 952-448-2217.
Product Warranty:
Individual products have additional warranty statements included in the package that relate directly to the specific functions of that product. It is important to read and understand the warranty statements included with any products you purchase from Protected Home. All of our products do come with the following general warranty:
One year limited warranty - Protected Home warrants its Products to be free from defects in material and workmanship under normal use for one year, and is not responsible for consequential damages or installation costs of any nature. In the event that the Product does not conform to this Warranty at any time during the period of one year from the original purchase date, Warrantor will repair the defect and return it to you at no charge. IMPORTANT: The Warranty is limited to replacement of the Product ONLY. The Warranty shall terminate and be of no further effect at the time the Product is 1) damaged by extraneous causes such as fire, water, lightning, power surge, etc., or not maintained as reasonable or necessary; 2) modified; 3) improperly installed; 4) repaired by someone other than the Warrantor; 5) used in a manner or purpose for which the Product was not intended. Warrantor's obligation under this warranty is limited to repair or replacement (at the Warrantor's choice) of the Product only. This Warranty does not cover payment or provide for reimbursement of payment for incidental or consequential damages or for any cost to install or remove the Product.
NOTE: FreezeAlarms purchased after December 16th, 2007 come with a two year limited warranty. All FreezeAlarm purchases prior to December 16th, 2007 come with a one year limited warranty.
Product Returns:
Customers wishing to return a warranted product must receive a Return Goods Authorization Number (RGA#). Contact Customer Service at 952-448-2217 for an RGA #. Products under warranty should be shipped prepaid to:
Protected Home
A Division of Control Products, Inc.
1724 Lake Drive West
Chanhassen, MN 55346
ATTN: RGA # XXXXX
Protected Home will, at its option, either repair or replace warranted products free of charge and return the repaired or replacement product at the lowest cost shipping method, prepaid. Product returned for credit is subject to a 25% restocking charge. Returns resulting from errors by the seller will not be subject to this charge. Returned product shall be received in condition for resale as new equipment to qualify for credit. All returned product must be shipped prepaid.
Out of Warranty products are not repairable. Contact Customer Service for a Current Customer Discount or visit one of our retailers to purchase a new unit.
Canadian Orders:
Protected Home has several resellers of our products in Canada. Canadians are encouraged to purchase from one of these resellers to take advantage of lower shipping costs. The following Canadian resellers are all Authorized and Trained to sell our products.
| Absolute Automation, Inc. | 800-296-3910 | www.absoluteautomation.com |
| Home Hardware | 403-783-4464 | www.homehardware.com |
| Halcom Communications | 888-679-7162 | www.halcom.ca |
This privacy notice discloses the privacy practices for www.protectedhome.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Protected Home does not collect any information on consumers who browse our web page.
Protected Home is the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via e-mail or other direct contact from you. We will not sell or rent this information to anyone.
Protected Home will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Protected Home will take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
1724 Lake Drive West | Chanhassen MN 55317
Phone: 952-448-2217 | Fax: 952-361-9420 | Toll Free: 800-880-6000