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Home » Product Returns & Warranty Information

Product Returns & Warranty Information

Product Warranty

Warrantor:  Dealer, Distributor, Retailer, Manufacturer
Protected Home takes pride in producing and testing products that will function properly, but we cannot guarantee that there will never be a defective unit or that a unit will function on all the thousands of phone lines and communication equipment in existence.  For this reason, it must be clear that the Warrantors are not insuring your premises or guaranteeing that there will not be damage to your person or property if you use this Product.  If you are not comfortable with the Limited Warranty included with the product you purchased, or are not completely satisfied with the Product, we encourage you to return the unused Product for a full refund within 30 days of purchase.  Thank you for your understanding.

Individual products have warranty statements included in the package that relate directly to the specific functions of that product. It is important to read and understand the warranty statements included with any products you purchase from Protected Home. All of our products do come with the following general warranty:

One year limited warranty - Protected Home warrants its Products to be free from defects in material and workmanship under normal use for one year, and is not responsible for consequential damages or installation costs of any nature. In the event that the Product does not conform to this Warranty at any time during the period of one year from the original purchase date, Warrantor will repair the defect and return it to you at no charge. IMPORTANT: The Warranty is limited to replacement of the PRODUCT ONLY. The Warranty shall terminate and be of no further effect at the time the Product is 1) damaged by extraneous causes such as fire, water, lightning, power surge, etc., or not maintained as reasonable or necessary; 2) modified; 3) improperly installed; 4) repaired by someone other than the Warrantor; 5) used in a manner or purpose for which the Product was not intended. Warrantor's obligation under this warranty is limited to repair or replacement (at the Warrantor's choice) of the Product only. This Warranty does not cover payment or provide for reimbursement of payment for incidental or consequential damages or for any cost to install or remove the Product.

Product Returns

Customers wishing to return a warranted product must receive a Return Goods Authorization Number (RGA#). Contact Customer Service at 952-448-2217 for an RGA #.  Products under warranty should be shipped prepaid to:

Protected Home
A Division of Control Products, Inc.
1724 Lake Drive West
Chanhassen, MN 55346
ATTN: RGA # XXXXX

Protected Home will, at its option, either repair or replace warranted products free of charge and return the repaired or replacement product at the lowest cost shipping method, prepaid.  Product returned for credit is subject to a 25% restocking charge.  Returns resulting from errors by the seller will not be subject to this charge. Returned product shall be received in condition for resale as new equipment to qualify for credit.   All returned product must be shipped prepaid.  Out of Warranty products are not repairable. Contact Customer Service for a Current Customer Discount or visit one of our retailers to purchase a new unit.

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